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Frequently asked questions
General questions
We offer a variety of bin bags suitable for different needs, including (compostable) standard bin bags, bin bags for the PETman and CANman and smaller Bin bags for the BINBIN Home and Globular 40
Our bin bags come in various sizes to accommodate different bin capacities. Specific dimensions are available in the filter on our product pages.
We provide both recyclable and biodegradable options. Product descriptions specify the environmental attributes of each bag.
Ordering & Delivery
Browse our online catalog, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Shipping costs vary based on order size and destination. Exact fees are calculated during checkout.
Shipping costs are calculated per box:
- Netherlands €7.95
- Belgium €8.95
- Luxembourg €15.95
- Germany €10.95
- France €17.95
- Portugal €24.95
- Italy €23.95
- Spain €24.95
Orders are shipped with DPD. Shipped the same day if ordered before 12:00 noon on working days.
- Netherlands: 1 business day
- Belgium: 1 business day
- Luxembourg: 1 business day
- Germany: 1-2 business days
- France: 2-3 business days
- Portugal: 3-4 business days
- Italy: 2-3 business days
- Spain: 2-3 business days
Yes, once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
Payment & invoicing
We accept various payment methods, including credit/debit cards and onlinepayment platforms.
- iDeal
- Bancontact
- Giropay
- PayPal
- Mastercard
- Visa
- American Express
- Pay on account (Businesses only)
Yes, an invoice is sent to your after delivery.
Returns & Customer Service
We accept returns within 14 days of receiving your order, provided items are unused and in original packaging. Contact our customer service to initiate a return.
If you receive a wrong or damaged item, please contact our customer service immediately for assistance with a replacement or refund.